At Peptide Core Lab, we are committed to providing high-quality products and a reliable customer experience. Due to the nature of our products, all sales are considered final, and we do not accept returns or exchanges once an order has been shipped. This policy helps ensure product integrity, safety, and consistent quality standards.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To request assistance, email support@peptidecorelab.com and include your order number, clear photos of the product and packaging, and a brief description of the issue. Once your request is reviewed, we may offer a replacement product, store credit, or a refund at our discretion.
Orders may only be canceled before they are processed or shipped. Once an order has been processed or dispatched, it can no longer be canceled. We encourage customers to carefully review their order details before completing their purchase.
Refunds are only issued under specific circumstances, including verified damaged or defective products, incorrect items received, or successful order cancellations prior to shipment. Refunds are not provided for change of mind, incorrect product selection by the customer, or issues resulting from improper handling or storage after delivery.
Peptide Core Lab is not responsible for shipping delays caused by carriers or for issues resulting from incorrect shipping information provided at checkout. Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.
If a refund is approved, it will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
